Service Support
Q
How can I get a product quote?
A
You can obtain product quotes through the following methods：
1. Fill out the inquiry form on this website ("Homepage - Contact Us - Ecosystem Cooperation - Fill out the form"), submit your requirements, and our sales staff will contact you as soon as possible to provide a quote;
2. Call our customer service hotline +40729977919 (24-hour online customer service) and tell us your specific needs, such as required parameters, product models, quantities, etc. We will contact you as soon as we see your information.
Q
How to obtain product information
A
You can obtain product information through the following methods:
1. Visit this website, browse the product center or download the product manual to learn about the detailed technical parameters, application scenarios, performance characteristics and other information of the products;
2. Click the online customer service pop-up on the right side of the official website, and our customer service staff will answer your product questions online;
3. Call our service hotline +40729977919 and tell us your specific needs. Our sales staff or technical support team will provide you with professional product consultation and answers.
Q
How do I purchase the product?
A
You can visit our sensor website and click the online consultation button to consult with our customer service representatives, or call our customer service hotline at +40729977919 for assistance. We look forward to your inquiries.
Q
How can I get technical support?
A
You can get our technical support through the following methods:
1. Visit this website, browse the product center, or download the product manual to learn about the detailed technical parameters, application scenarios, performance characteristics, and other information of the products. If you still cannot solve your problem, you can find more information in "Service Support".”-Leave a message online to express your needs, and we will arrange for a technical engineer to provide you with technical support as soon as we see your message;
2. Call our customer service hotline +40729977919 and tell us the specific problem you encountered. Our technical support team will provide you with assistance as soon as possible.
Q
What services and support can the company provide?
A
The company provides comprehensive pre-sales and after-sales services, including product selection, installation guidance, troubleshooting and repair, technical support and training. We promise to respond within 24 hours of receiving customer feedback and resolve issues as quickly as possible. Furthermore, we offer long-term technical support and product upgrades to ensure customers continue to enjoy a high-quality and stable user experience.
